How to claim

In this section, you will find information on submitting claims for services provided under your Conestoga International Health Insurance Plan.

There are Three Ways to Submit a Claim:

  • By mail: Download and print the claim form, complete it, and send it (along with your original receipts) to:

    Sun Life Assurance Company of Canada
    Claims Department
    PO Box 2015 Stn Waterloo
    Waterloo, ON N2J 0B1

  • Online: Follow the instructions below.
  • Through the Sun Life mobile app (paramedical claims only)

FOR ALL CLAIMS (2-4 week response)

1

Download, print, and fill out the PDF claim form.

2

After you have filled out the printed claim form, upload the form and all applicable receipts to submit your claim online.

OPTIONAL ONLINE/APP CLAIMS FOR CHIROPRACTIC, MASSAGE THERAPY, NATUROPATHIC, ACUPUNCTURIST, CHIROPODIST, PODIATRIST, PRESCRIPTION MEDICATIONS, AND EYE EXAMS (2-4 week response)

You will be redirected to Sun Life’s online claim form submission web page.

Paramedical claims (chiropractor, massage therapist, acupuncturist, naturopath, and chiropodist/podiatrist), prescription medication claims, and eye exam claims can be submitted in one of three ways: